Eight roles live across product, engineering, ops, and compliance. Filter by team to find your fit.
Own core platform work across Next.js (App Router), TypeScript, and MongoDB. Day-to-day you'll ship full-stack features across the public site, admin console, and background workers, then watch the dashboards to make sure what you shipped actually moved the number.
Responsibilities
- Design and ship end-to-end features across the public site, admin, and background workers.
- Own the reliability of the lead pipeline — tests, monitoring, and SLOs.
- Review PRs and mentor a small engineering team without becoming a bottleneck.
- Pair with ops and product to kill manual work with code.
What we're looking for
- 5+ years of production experience with React / Next.js and TypeScript.
- Comfortable with NoSQL data modelling, queue-based workers, and PDPA-level privacy design.
- Opinions about accessibility, performance budgets, and CI hygiene.
- Pragmatic — you ship, you measure, you revisit.
Nice to have
- Prior fintech or regulated-industry work.
- Experience with MongoDB Atlas and Vercel at production scale.
Own the MyTrustCredit visual language end-to-end — marketing, product, and brand. You'll spend your week split between Figma, motion sketches, and pairing with engineering to turn CRO hypotheses into measurable funnel wins.
Responsibilities
- Maintain the design system and set the visual bar for every surface.
- Run ongoing CRO experiments on the funnel, hand-in-hand with analytics.
- Produce illustrations, icons, and OG images in-house — no stock imagery.
- Own brand and marketing artefacts across social, email, and partner decks.
What we're looking for
- Portfolio of shipped, measurable fintech or consumer-product work.
- Strong Figma + motion sensibilities, comfortable producing production assets.
- Opinions about typography, Malaysian cultural context, and CRO.
- Can write short, conversion-oriented copy in English.
Nice to have
- Experience designing for Bahasa Malaysia and Mandarin readers.
- Illustration chops — can produce the SVGs, not just spec them.
Run the lead-ops machine — agent hiring, SLA discipline, partner relationships, and reporting. Most days you'll be between the floor (coaching agents) and the dashboard (pulling the numbers you'll defend in Monday review).
Responsibilities
- Hire, train, and manage our agent team, maintaining a < 15-minute first-contact SLA.
- Own our collections and customer-service operations — performance, compliance, and quality.
- Be the voice of ops in product roadmap discussions — call out drag, ship fewer spreadsheets.
- Report weekly on conversion, approval rate, and complaint volume.
What we're looking for
- 5+ years of ops / customer-facing leadership in fintech, banking, or BPO.
- Comfortable reading dashboards and making data-informed decisions weekly.
- Fluent English + Bahasa Malaysia; Mandarin a plus.
- Calm under escalation — borrower complaints and partner SLA breaches alike.
Nice to have
- Prior experience building ops playbooks from scratch.
- Familiarity with contact-centre tooling (Zendesk, Freshdesk, or similar).
Own the onboarding and application funnel — from first ad click to lead hand-off. You'll live in the numbers, run A/B tests weekly, and pair tightly with design and engineering to lift conversion without compromising borrower safety.
Responsibilities
- Own the funnel conversion metric end-to-end across acquisition and application.
- Scope and ship weekly A/B tests with design and engineering.
- Build and defend a quarterly growth roadmap tied to company OKRs.
- Interview borrowers monthly — both who completed and who dropped out.
- Write crisp one-page specs that leave room for team judgement.
What we're looking for
- 3+ years product management in fintech, marketplace, or high-growth startup.
- SQL-literate — you can pull your own funnel cohort without asking data team.
- Deep intuition for the Malaysian consumer market.
- Bias toward ship-then-learn over long-cycle roadmap debates.
- Strong written English; comfortable presenting to the exec team.
Nice to have
- Experience running experimentation tooling (GrowthBook, Optimizely, Statsig).
- Personal curiosity about credit scoring or alternative-data risk.
Be the adult in the room on everything regulatory — KPKT correspondence, PDPA, underwriting policy, AML monitoring, and every Moneylenders Act question. You'll work closely with ops and legal counsel to keep our licence and house clean.
Responsibilities
- Manage KPKT, BNM and PDPA relationships, filings, and ad-hoc queries.
- Own our annual moneylender licence renewal and internal policy reviews.
- Own AML / KYC monitoring and escalations across the loan pipeline.
- Maintain the compliance playbook and train new joiners on PDPA basics.
- Advise product and ops on new feature / campaign compliance risk.
What we're looking for
- Legal or finance background with 4+ years compliance experience in MY financial services.
- Working knowledge of the Moneylenders Act 1951, KPKT guidelines, and PDPA 2010.
- Strong written English and Bahasa Malaysia.
- Meticulous record-keeping and calm documentation instincts.
- Comfortable saying no — and explaining why in one page.
Nice to have
- CAMS certification (strongly preferred).
- AICB membership or other recognised compliance credential.
Lead our front-line support team across WhatsApp and phone — the team that's the real face of MyTrustCredit for most borrowers. You'll coach agents, tune our reply templates, and make sure the tough cases get escalated cleanly.
Responsibilities
- Manage a team of 4-8 support agents across WhatsApp and phone channels.
- Own the rotational schedule (9am-9pm, Mon-Sat) and holiday coverage.
- Tune reply templates, macros, and escalation workflows monthly.
- Report on CSAT, first-response time, and complaint themes each week.
- Handle the hardest escalations personally and walk them back to the team as lessons.
What we're looking for
- 3+ years leading a support or contact-centre team.
- Fluent Bahasa Malaysia and English (both required) — Mandarin a strong plus.
- WhatsApp Business / Twilio / shared-inbox tooling experience.
- Calm, empathetic, and firm on SLA discipline.
- Comfortable working on-site in KL on a rotational schedule.
Nice to have
- Prior fintech, e-wallet, or bank complaints-handling experience.
- Cantonese or Tamil conversational ability.
Run the paid-acquisition engine across Google Ads, Meta, and TikTok for the Malaysian market. You'll own creative, keyword sets, and a RM 50k+ monthly budget — with a clear CPL target you're accountable for defending weekly.
Responsibilities
- Plan, launch, and optimise campaigns across Google, Meta, and TikTok Ads.
- Own creative briefs and collaborate with design on ad variants each sprint.
- Manage RM 50,000+ monthly media budget with weekly CPL reporting.
- Run UTM hygiene and attribution — from click to qualified lead.
- Partner with PM and data on landing-page experiments.
What we're looking for
- 2+ years hands-on with Google Ads and Meta Ads at scale (RM 30k+/month).
- Comfortable reading cohort data, not just click-through dashboards.
- Strong creative eye — you can brief a designer and also spot a bad ad.
- Fluent English; Bahasa Malaysia a strong plus for local creative review.
- Numerate — you can build a CPL → CAC → payback model in a spreadsheet.
Nice to have
- Prior TikTok Ads experience specifically in MY / SEA.
- Basic Looker / Metabase SQL literacy.
Be the single source of truth on funnel performance, partner economics, and cohort LTV. You'll pair with PM, Ops, and Compliance — building dashboards they actually trust and pulling ad-hoc analyses that change decisions the same week.
Responsibilities
- Own the funnel dashboard from acquisition through to disbursed loan.
- Analyse underwriting performance — conversion, approval rates, complaint rates.
- Build cohort LTV and payback models; refresh monthly.
- Partner with PM on experiment readouts; with Ops on weekly reviews.
- Document every metric definition — no orphan numbers in Slack.
What we're looking for
- 3+ years analyst experience in fintech, marketplace, or consumer subscription.
- Strong SQL and Python (pandas); comfortable in Looker or Metabase.
- Can explain statistical results to non-technical stakeholders.
- Self-directed — remote-first, you drive your own prioritisation.
- Fluent written English.
Nice to have
- Experience with MongoDB aggregation pipelines.
- Familiarity with experimentation statistics (frequentist and Bayesian).
Don't see your role? We still want to hear from you.
We hire for talent over job title. If you believe you can help Malaysians borrow more safely, tell us how.
Not seeing a role that fits? Email us at careers@mytrustcredit.com